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Poor VVX 410 performance

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Occasional Visitor

Poor VVX 410 performance

hello, I am faced with a major problem: the model VVX 410, I encounter a delay between when the phone rings or the call appears on the screen. this little delay from 1 to 2 seconds. ca seem little bit but when running ca 5 different lines starts to become problematic: call loss, slow implementation. ca becomes so unmanageable phone responds slowly. I tested with the latest 5.5.0 firmware, 5.0.0, the 4.3 without much success. I also tested with the default configuration: no better. Looking more closely we see that the CPU of the phone makes 100% peak when he gets a call and this without reason. the graphic display is extremely slow. no problem in sound. I need a solution to this problem knowing that if installing on all my phones purchased VVX 410 310 on a phone that's even worse, it becomes unusable. I need a solution I can not rest with such slow phones. thank you for your solution.
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Poor VVX 410 performance

Hello support.dsoft,

welcome to the Polycom Community.

You may want to consider using the return key a few times during writing your posts as it is really difficult reading your post.

 

Please work with your Polycom reseller to get them to open a support ticket with Polycom so we can look at your issue.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Poor VVX 410 performance

Hi Mister,

 

our reseller told us that he had sold without full back and does not understand the problem.

 

can you help us ?

Message 3 of 4
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Polycom Employee & Community Manager

Re: Poor VVX 410 performance


@SteffenBaierUK wrote:

Hello support.dsoft,

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4