Possible HTTP provisioning bug in 4.0.3 firmware

[Anonymous]

Our company recently purchased several Polycom 550 phones that I have been attempting to install on global distributed PBX and central HTTP provisioning server. I have been experiencing a frustrating problem where the phones do not send proper authentication credentials in certain cases after receiving a 401 response. I believe I finally understand when the problem occurs.

After issuing a PUT request, the Polycom's appear to fail to properly handle a 401 code in a parallel GET request. I have attached the access log of the web server that for a simple configuaration that shows this. I have verified the web server itself has no problem handling intermixed DAV requests and GET's, so it would appear that the most likely hypothesis is that the Polycom phone is responsible for the error.

Has anyone else ever come across a situation similar to this, or can anyone recommend a possible solution?

Thank you for your assistance with this inquiry.

Edit: OK. This forum software is just ridiculous. Apparently, I can't attach any type of file, because everything keeps saying content type file/unknown does not match its file extension no matter what kind of file I give it. So here is the data as simple text.

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<IP Address Redacted>|Thu 27 Dec 2012 11:01:01 +0000|401|904||GET /provisioning/<MAC Address Redacted>-directory.xml HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:01 +0000|401|904||GET /provisioning/Leaf.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:02 +0000|404|849|<Login Redacted>|GET /provisioning/<MAC Address Redacted>-directory.xml HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:02 +0000|401|904||GET /provisioning/000000000000-directory.xml HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:03 +0000|200|16430|<Login Redacted>|GET /provisioning/Leaf.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:03 +0000|404|849|<Login Redacted>|GET /provisioning/000000000000-directory.xml HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:04 +0000|401|904||GET /provisioning/<MAC Address Redacted>.cfg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:04 +0000|401|904||GET /provisioning/Sailboat.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:04 +0000|401|904||GET /provisioning/<MAC Address Redacted>.cfg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:04 +0000|200|22438|<Login Redacted>|GET /provisioning/Sailboat.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:05 +0000|401|904||GET /provisioning/000000000000.cfg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:06 +0000|401|904||GET /provisioning/Beach.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:06 +0000|200|8672|<Login Redacted>|GET /provisioning/Beach.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:08 +0000|401|904||GET /provisioning/Palm.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:08 +0000|401|904||PUT /provisioning/<MAC Address Redacted>/<MAC Address Redacted>-boot.log HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application|Content-Length: 22613|Expect: 100-continue

**** Problem starts here, after the PUT operation *****

<IP Address Redacted>|Thu 27 Dec 2012 11:01:08 +0000|401|904||GET /provisioning/Palm.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application

**** Palm.jpg should have sent login credentials on this access ****

<IP Address Redacted>|Thu 27 Dec 2012 11:01:09 +0000|401|904||GET /provisioning/Jellyfish.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:09 +0000|401|904||GET /provisioning/Jellyfish.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application

**** Jellyfish.jpg should have sent login credentials on this access ****

<IP Address Redacted>|Thu 27 Dec 2012 11:01:10 +0000|401|904||GET /provisioning/Mountain.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application
<IP Address Redacted>|Thu 27 Dec 2012 11:01:10 +0000|401|904||GET /provisioning/Mountain.jpg HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application

**** Mountain.jpg should have sent login credentials on this access ****

<IP Address Redacted>|Thu 27 Dec 2012 11:01:12 +0000|204|152|<Login Redacted>|PUT /provisioning/<MAC Address Redacted>/<MAC Address Redacted>-boot.log HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application|Content-Length: 22613|Expect: 100-continue
<IP Address Redacted>|Thu 27 Dec 2012 11:01:15 +0000|401|904||PUT /provisioning/<MAC Address Redacted>/<MAC Address Redacted>-app.log HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application|Content-Length: 7550|Expect: 100-continue
<IP Address Redacted>|Thu 27 Dec 2012 11:01:17 +0000|204|152|<Login Redacted>|PUT /provisioning/<MAC Address Redacted>/<MAC Address Redacted>-app.log HTTP/1.1|Host: <Server Address Redacted>|Accept: */*|User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.0.3.7562 Type/Application|Content-Length: 7550|Expect: 100-continue

[SteffenBaierUK]

Hello ChrisZ,

welcome to the Polycom Community.

I can see that you have managed to actually attach a DOC file. A txt or a zipped file should be possible as well.

In addition I took the liberty to edit your post and use the Code functionality to make the posted log better readable.

In order for you to work this issue and confirm if this is a bug or not I can only advise you to contact your Polycom reseller and raise a ticket with Polycom support.

They will require the following:

• A wireshark Trace from the phone booting up
• A complete set of <mac>-app.log and the <mac>-boot.log
• The Configuration Files you are using

They may require further logs when they advise you of Log level changes on the Phone end.

Best Regards

Steffen Baier

Polycom Global Services