Plantronics + Polycom. Now together as Poly Logo

Possible to change auto line seize?

Occasional Contributor

Possible to change auto line seize?



I've looked through pages of the administrator guide and searched online for a while without finding an answer.  We have 2-3 lines registered on our phones (VVX 500 and VVX 600s.)  I would like to use one carrier only for outgoing calls and was wondering if there was a setting to tell the phone to pick up line 3 when the handset is picked up or the speaker phone button is pressed.


Thanks in advance for your help.

Message 1 of 2
Polycom Employee & Community Manager

Re: Possible to change auto line seize?

Hello Vikan,


as far as I am aware this is currently working as designed.


You would need to work with your Polycom reseller to get an Polycom Sales Engineer involved in order to raise a feature request.


Best Regards


Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2