Plantronics + Polycom. Now together as Poly Logo

Potential 4.0.2B Bug? Read Only Corporate Directory

Highlighted
Occasional Contributor

Potential 4.0.2B Bug? Read Only Corporate Directory

We are testing out 4.0.1b.  In trying to load a corporate directory onto a server usung the XML rather than the LDAP method.

 

When we give the phone the corporate directory but set dir.local.readonly=1 the phone will go into a reboot cycle from which it never ends if encryption is set.  If encryption is turned off then it works as expected.

 

If we set the phone to dir.local.readonly=0 the phones will not go into this reboot cycle with or without encryption.

 

The directory DOES load into the phone showing that the encrytion does indeed work as expected.

 

I think it may be related to this bug:

 

60013 The phone no longer locks up and reboots when accessing the contact directory if dir.local.readonly=1 (applies to SoundPoint IP 320, 321, 330, 331, and 335).

 

We are testing 4.0.2.11307 on a Polycom 550.

 

We have found though that this bug does not affect the VVX 500.

 

Any thoughts?

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Potential 4.0.2B Bug? Read Only Corporate Directory

Hello Eric,

 

please raise this via your Polycom Reseller to be brought to the attention of the Polycom Support Team in your area.

 

Provide all relevant configurations used (export all) and all the boot & app logs.

 

Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2