Plantronics + Polycom. Now together as Poly Logo

Potential Bug VVX series phones softkey.x.precede="0"

SOLVED
davem2626
Valued Contributor

Potential Bug VVX series phones softkey.x.precede="0"

Hi all

 

I have an issue which I think may be a bug with the VVX series phones

 

VVX500 - UC Software Version: 4.1.5.3284 BootROM Software Version 5.1.5.3810 (for example)

 

I have built EFK softkeys which work fine up until I use the softkey.x.precede="0" option.

 

When this is used no softkey seems to appear!  In the config we have:

 

reg.1.serverFeatureControl.dnd="%FEATURE_SYNC_DND%" (Broadsoft TAG)

 

So the first 2 softkeys that show are the New Call and DND buttons.  Once another softkey is added using the precede="0" the softkey does not show.

 

Also we have in the config reg.1.serverFeatureControl.cf="%FEATURE_SYNC_CF%" (Broadsoft TAG) which also does not show.

 

obviously I have the feature.enhancedFeatureKeys.enabled="1" so I know thats not the issue - if the precede is set to "1" then the softkey will show on the left of the default keys as it should.

 

Any feedback would be greatly recieved.

 

Many thanks

 

Dave

 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Potential Bug VVX series phones softkey.x.precede="0"

Hello Dave,

The parameters standard value for:

 

softkey.x.precede

 Is actually 0 and therefore ignored by the phone. Only if for example you would use (Softkey 2):

 

softkey.2.precede="1"

The new Softkey 2 would be presented as explained in the Admin Guide:

 

If 0, soft key x is positioned in the first empty space from the left. If 1, the soft key is displayed before (to the left of) the first default soft key.

 
The easiest way checking a configuration issue since UCS 4.0.0 is simply exporting the configuration and comparing with what you believe the phone is loading.

 

In order for anyone else to verify your configuration please post the relevant part with code tags.

 

A quick test with basic setting:

 

eature.enhancedFeatureKeys.enabled="1"
	reg.1.fwdContact="8500"
	softkey.1.action="$FDivert$$FSelect$$FSoftKey2$"
	softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$"
	softkey.1.enable="1"
	softkey.2.enable="1"
	softkey.1.label="Test1"
	softkey.2.label="Test2"
	softkey.1.use.idle="1"
	softkey.2.use.idle="1"

 If no precede is set:

 

precede_off.PNG

 

If precede is set for Softkey 1 only:

 

softkey.1.precede="1"

 precede_on_SK_key1.PNG

 

If precede is set for Softkey 2 only:

 

softkey.2.precede="1"

 

precede_on_SK_key2.PNG

 

If precede is set for both Softkey's:

 

softkey.1.precede="1"
softkey.2.precede="1"

 

precede_on_both_SK.PNG

 

I will also add this to the EFK FAQ post => here <=

 

Above was tested on a VVX600 running UCS 4.1.5 and you may need to work with your Polycom reseller directly to get more support in order to troubleshoot your configuration.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
davem2626
Valued Contributor

Re: Potential Bug VVX series phones softkey.x.precede="0"

I have also just tried the precede="1" option and still not showing up....

 

I have checked on my provisioning server and can see that the files have been rebuilt and that the config is correct.

 

In the phone log I can see the following:

 

softkey.x.use.hold requested type 2 but is of type 7

 

can someone explain what this entry means at all?

 

 

Message 2 of 6
davem2626
Valued Contributor

Re: Potential Bug VVX series phones softkey.x.precede="0"

I have tried these settings on a VVX400 and both precede options work fine so could be just an issue in the later models of phones......

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Potential Bug VVX series phones softkey.x.precede="0"

Hello Dave,

The parameters standard value for:

 

softkey.x.precede

 Is actually 0 and therefore ignored by the phone. Only if for example you would use (Softkey 2):

 

softkey.2.precede="1"

The new Softkey 2 would be presented as explained in the Admin Guide:

 

If 0, soft key x is positioned in the first empty space from the left. If 1, the soft key is displayed before (to the left of) the first default soft key.

 
The easiest way checking a configuration issue since UCS 4.0.0 is simply exporting the configuration and comparing with what you believe the phone is loading.

 

In order for anyone else to verify your configuration please post the relevant part with code tags.

 

A quick test with basic setting:

 

eature.enhancedFeatureKeys.enabled="1"
	reg.1.fwdContact="8500"
	softkey.1.action="$FDivert$$FSelect$$FSoftKey2$"
	softkey.2.action="8500$Tinvite$$Cwaitconnect$$Cpause4$3001$Tdtmf$$Cpause4$0000$Tdtmf$"
	softkey.1.enable="1"
	softkey.2.enable="1"
	softkey.1.label="Test1"
	softkey.2.label="Test2"
	softkey.1.use.idle="1"
	softkey.2.use.idle="1"

 If no precede is set:

 

precede_off.PNG

 

If precede is set for Softkey 1 only:

 

softkey.1.precede="1"

 precede_on_SK_key1.PNG

 

If precede is set for Softkey 2 only:

 

softkey.2.precede="1"

 

precede_on_SK_key2.PNG

 

If precede is set for both Softkey's:

 

softkey.1.precede="1"
softkey.2.precede="1"

 

precede_on_both_SK.PNG

 

I will also add this to the EFK FAQ post => here <=

 

Above was tested on a VVX600 running UCS 4.1.5 and you may need to work with your Polycom reseller directly to get more support in order to troubleshoot your configuration.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
davem2626
Valued Contributor

Re: Potential Bug VVX series phones softkey.x.precede="0"

Hi Steffen

 

Sorry should have made it clearer I know the x is supposed to be a number so in my config the x=1-5 as 5 different softkeys have been configured (not all used at the same time)

 

I have exported the config and it states the softkey in there however still does not show up on the phone...

 

I will grab some config to post as well as a picture of the phone itself so that you can see....

 

Cheers

 

Dave

Message 5 of 6
davem2626
Valued Contributor

Re: Potential Bug VVX series phones softkey.x.precede="0"

Hi again

 

ok I found out what the issue was and now it looks like I may have made a doughnut of myself!

 

The tag for the softkey.5.enable="%SOFTKEY_5_ENABLE%" was slightly wrong!!!

 

Oh dear! sorry to cause panic I think I may take a bit of time out from all this config work for a bit to refresh my eyes!

 

Thanks for the reply as always Steffen

 

Dave

Message 6 of 6