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Premature sending of call when dialing off-hook with VX 600 and Lync

denislemire
Frequent Visitor

Premature sending of call when dialing off-hook with VX 600 and Lync

Client has several Polycom VVX 600's deployed and registered against Microsoft Lync.

 

When off-hook dialilng, the phone sends INVITE immediately after only two digits are dialed.

 

I originally suspected the issue to be related to the digitmap, but reviewing I have the following:

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx

 

Not seeing anything there that would match with only two digits...

 

Anyone else run into this?

 

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

Hello denislemire,

welcome to the Polycom Community.

Two questions,

 

  • What software Version is running on the VVX600?
  • What Digits combination are you dialing?

You may need to raise this with your Polycom reseller to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
denislemire
Frequent Visitor

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

It was running 4.1.2.22625, but I upgraded to the latest - 4.1.3.6827 in order to further troubleshoot.

 

The specific digits don't appear to matter.

 

eg) I can try dialing 778 888 xxxx and 604 699 xxxx. It'll send a call with just 77 or 60 respectively.

 

Edit: redacted the last four digits as these are real phone numbers.

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

Hello, denislemire,

 

as suggested I would recommend to work with your Polycom reseller as this needs the attention of Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

Hello, denislemire,

 

not sure if you followed this up as advised but changing the support objetc to event 3 via the Web Interface or using

 

log.level.change.so="3"

 in a configuration file should enable you to see the used digitmap in the logs.

 

Best Regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
hkelley
Occasional Advisor

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

Were you able to resolve this?   I also see this behavior (trying to dial before a Lync dial plan has been matched).

 

Interestingly (but perhaps totally unrelated),  I see this message in the phone's log

 

0210190034|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^(\+)?(\d\d)(\s?\(?0\)?\s?)?([\s\d]{9}\d+)
0210190034|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^(\+)?011([\s\d]+)
0210190034|utilm|4|00|Failed to Convert all the MicroSoft(Lync) Dial plans

 

Yet the patterns appear in the Lync Status view in the web UI.

 

^(\+)?(\d\d)(\s?\(?0\)?\s?)?([\s\d]{9}\d+)$    ->    +$2$4
^(\+)?011([\s\d]+)$    ->    +$2


Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Premature sending of call when dialing off-hook with VX 600 and Lync

Hello hkelly,

welcome to the Polycom Community.

For the unrelated LYNC Dial Plan issue I suggest you open a new post.

 

For the timeouts please be aware of the following:

 

  • Off Hook

 

dialplan.1.lyncdigitmap.timeout="x" 

 where x would be a value larger than 3. The standard for this is 3 seconds.

 

  • On Hook
dialplan.userDial.timeOut="x".

where x would be a value larger than 3. The standard for this is 3 seconds.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7