Plantronics + Polycom. Now together as Poly Logo

Presence on vvx600

SOLVED
Highlighted
Occasional Contributor

Presence on vvx600

Hi All,

 

I have several vvx600's and would like the presence (buddy) option to work, I have enabled the options, but no matter what I do, I get "prescence server is unreachable" when trying to add a contact to monitor, I also get the same error when pressing the "My Status" softkey

I do have the following in all phones 

<feature.presence feature.presence.enabled="1">
</feature.presence>

The firmware is 5.4.0.5841

I am not using Lync or Skype Business, this is running in sip mode. 

 

I have the vvx600 using a freepbx server and ports 5060/5061 are open

 

My peer-to-peer softphone is working fine for presence so again it looks like a couple of configuration lines I must have missed

 

I would also like the option of xmpp but I see a couple of years back the same question was asked and I am not sure if options have changed since then.

 

Thanks in advance

Phil

 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Occasional Contributor

Re: Presence on vvx600

Hi Steffen,

 

I have resolved the issue, I had a whole bunch of unrelated errors in my xml todo with graphic and buttons, somehow it stopped the phone reading the rest of the config. Its only a guess because after getting rid of the xml errors, the buddy notification showed up.

 

Thanks for your help and links to FAQ's

Phil

 

 

View solution in original post

Message 5 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Presence on vvx600

Hello Phil1001,

I did a quick test using 5.4.0 GA and I cannot reproduce your issue.

 

Please check via the Phone logs or a wireshark trace if the phone SUBSCRIBES to the Server in order to monitor these extensions.

 

The next step is to raise a support ticket via your Polycom reseller with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Occasional Contributor

Re: Presence on vvx600

Hi Steffen,

 

I turned on phone debugging on SIP and there is no SUBSCRIBE, because I am on a non mirroring port switch, its hard to get wireshark to provide a full trace. I would love an old network hub for this type of testing... anyway to confirm the presence xml entry is the only change I added to the file to try and get presence, it does give me the "My Status" and "Buddies" and the "Buddies" takes me to another page to add contacts I would guess, but it instantly returns the Presence Server is Unreachable.

 

Is there another parameter I need to add or additional servers ? or is it SIP over the server specified in address under reg.1.server.1.address="name.server.domain"

 

Thanks again

Phil

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Presence on vvx600

Hello Phil1001,


The community's VoIP FAQ contains this post here:

 

Aug 06, 2013 Question: How can I use the Buddy Watch feature?

Resolution: Please check => here <=

 

The above explains in detail how to use the Buddy Watch feature.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <

 

The above explains in detail how to setup a basic registration.

 

To troubleshoot this further the above FAQ or other FAQ post's can be utilized.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Contributor

Re: Presence on vvx600

Hi Steffen,

 

I have resolved the issue, I had a whole bunch of unrelated errors in my xml todo with graphic and buttons, somehow it stopped the phone reading the rest of the config. Its only a guess because after getting rid of the xml errors, the buddy notification showed up.

 

Thanks for your help and links to FAQ's

Phil

 

 

View solution in original post

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Presence on vvx600

Hello Phil,

No problem and thanks for coming back.

 

A good tip is to always open any XML files after editing with for example XML Notepad 2007 to double check for any formatting issues.

 

The Phone logs can also be utilized to spot such errors.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6