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Prioritising phone provisioning protocol

SOLVED
GeorgeN
Advisor

Prioritising phone provisioning protocol

We have noticed that if phones are manually configured to provision via ftp AND it happens that the local DHCP server is issuing a TFTP server address in the scope options - then the phone will no longer contact the ftp server, nor will it contact the tftp server for that matter.

 

When the tftp scope option is removed, the handset will then provision correctly via ftp.

 

This behaviour was observed on a VVX 500 running UC 5.2.2

 

Is there any way to prioritise which provisioning protocol is used?

GN
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Prioritising phone provisioning protocol

GeorgeN

welcome back to the Polycom Community.

 

How is the Option 66 set ?

 

Via a Option 60/43 Vendor Option or simply Option 66 in the DHCP Scope ?

 

Usually the phone boots from Factory and uses Option 160 (161 for LYNC SKU) and if it does not receive an Option 160 (161) it moves to 66


The community's VoIP FAQ contains this post here:

Aug 24, 2015 Question:What basic network data is send and received by a Polycom phone?

Resolution: Please check this post => here <=

 

The above explains this in detail and also shows troubleshooting methods.

 

The next step if verified would be to raise a ticket via your Polcyom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Prioritising phone provisioning protocol

GeorgeN

welcome back to the Polycom Community.

 

How is the Option 66 set ?

 

Via a Option 60/43 Vendor Option or simply Option 66 in the DHCP Scope ?

 

Usually the phone boots from Factory and uses Option 160 (161 for LYNC SKU) and if it does not receive an Option 160 (161) it moves to 66


The community's VoIP FAQ contains this post here:

Aug 24, 2015 Question:What basic network data is send and received by a Polycom phone?

Resolution: Please check this post => here <=

 

The above explains this in detail and also shows troubleshooting methods.

 

The next step if verified would be to raise a ticket via your Polcyom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2