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Problem Auth Polycom IP 6000

Occasional Contributor

Problem Auth Polycom IP 6000




I have a problem with IP6000, because it logs on to the plant Avaya IP Office 500, forbbiden throws in the plant and on the Registered Not in line of Sound Station Polycom.

Since the basic settings on the device, the user SIP was tested on the ground with a softphone and it works without problem, now, when performing resets parameters to factory settings does not erase the configuration on the SIP line of Sound Station IP 6000.

It may be a firmware problem?

Message 1 of 3
Polycom Employee & Community Manager

Re: Problem Auth Polycom IP 6000

Hello oduranm,


welcome to the Polycom Community.


Please ensure you read this Post => here <= and check the FAQ regarding Phone Provisioning.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Problem Auth Polycom IP 6000

with this paper the problem is solved


Message 3 of 3