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Problem Auth Polycom IP 6000

Occasional Contributor

Problem Auth Polycom IP 6000




I have a problem with IP6000, because it logs on to the plant Avaya IP Office 500, forbbiden throws in the plant and on the Registered Not in line of Sound Station Polycom.

Since the basic settings on the device, the user SIP was tested on the ground with a softphone and it works without problem, now, when performing resets parameters to factory settings does not erase the configuration on the SIP line of Sound Station IP 6000.

It may be a firmware problem?

Message 1 of 3
Polycom Employee & Community Manager

Re: Problem Auth Polycom IP 6000

Hello oduranm,


welcome to the Polycom Community.


Please ensure you read this Post => here <= and check the FAQ regarding Phone Provisioning.


Best Regards


Steffen Baier


Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Contributor

Re: Problem Auth Polycom IP 6000

with this paper the problem is solved


Message 3 of 3