I'm having issue getting the phone registered and activated.
We are using ComCast Business as service provider. The cable is plugged into the Comcast route. I did the following steps SUCCESSFULLY.
(I assumed) The phone was able to successfully provision itself from the public Polycom Server. Please see attached on what I see after the step.
The following recommended steps are not as clear. I don't see these fields and please help clarify what are the field values I need to input and where I get them from.
Usually for a SIP Switch you add within the Lines Menu the following values:
Address = the Extension/DDI/Username usually assigned to the Phone
Auth User ID = the Extension/DDI/Username usually assigned to the Phone
Auth Password = the DDI Password usually assigned to the Phone
Label = can be used to show the Phones DDI or Name when idle
Within the Server 1 Settings Submenu add the IP address of the SIP Switch in the Address Field
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services