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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

We are using and Polycom soundstation ip 6000,  Today i was supposed to make a call and enter DTMF code, but the phone doesn't registered DTMF, what can be the problem ? 

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello lacialec,

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Follow Option 3 or 4

 

There are no separate Guides and the verbiage may be slightly different due the age of the software. 

 

Please be aware if you require additional information please work with a Polycom Reseller.

 

You can also contact Polycom support and pay per incident / PPI and receive support.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

10 REPLIES 10
HP Recommended

Hello lacialec,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

 

Please also ensure to provide always your currently used software version.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, 

 

Must the configuration be updated? It can not be done like is now ? 

 

Here is an Attach with the web interface what ver. is this software and also i would like to ask what software to install on my computer to connect with the phone ?

 

Sincerely 

HP Recommended

Hello lacialec,

Please upgrade your Phone.

 

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please use UC Software 4.0.11 and nothing else.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, 

 

We have a 3.0.2.0917 software version, and the manual is for 3.2 to later , does we can upgrade for some new version from software that we have now? 

 

 

HP Recommended

Hello lacialec,

Yes you can

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Where i can find some Manuals about that versions of update ? 

 

 

HP Recommended

Hello lacialec,

The method is the same. Please follow the Guide.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

No, It's not the same becuase i have web interface like on the printscreen , and on the manuals says about ver. 4.0 and they are other screens . 

 

Please send me or give me some guide where is simular with my web interface or something else

 

Thanks

HP Recommended

You do not have about this ver. is just for the version 4.0 and here is the link http://community.polycom.com/t5/VoIP/FAQ-Do-I-always-need-a-Provisioning-Server-or-how-can-I/td-p/42...

 

i could not find about ver. 3.0 how to upgrade.

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