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Problem Polycom SoundStation IP 6000

SOLVED
Occasional Advisor

Problem Polycom SoundStation IP 6000

Hi, 

 

We are using and Polycom soundstation ip 6000,  Today i was supposed to make a call and enter DTMF code, but the phone doesn't registered DTMF, what can be the problem ? 

 

Thank you

Message 1 of 11
10 REPLIES 10
Polycom Employee & Community Manager

Re: Problem Polycom SoundStation IP 6000

Hello lacialec,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

 

Please also ensure to provide always your currently used software version.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 11
Occasional Advisor

Re: Problem Polycom SoundStation IP 6000

Hi, 

 

Must the configuration be updated? It can not be done like is now ? 

 

Here is an Attach with the web interface what ver. is this software and also i would like to ask what software to install on my computer to connect with the phone ?

 

Sincerely 

Polycom Employee & Community Manager

Re: Problem Polycom SoundStation IP 6000

Hello lacialec,

Please upgrade your Phone.

 

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please use UC Software 4.0.11 and nothing else.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 11
Occasional Advisor

Re: Problem Polycom SoundStation IP 6000

Hi, 

 

We have a 3.0.2.0917 software version, and the manual is for 3.2 to later , does we can upgrade for some new version from software that we have now? 

 

 

Message 5 of 11
Polycom Employee & Community Manager

Re: Problem Polycom SoundStation IP 6000

Hello lacialec,

Yes you can

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 11
Occasional Advisor

Re: Problem Polycom SoundStation IP 6000

Where i can find some Manuals about that versions of update ? 

 

 

Message 7 of 11
Polycom Employee & Community Manager

Re: Problem Polycom SoundStation IP 6000

Hello lacialec,

The method is the same. Please follow the Guide.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 11
Occasional Advisor

Re: Problem Polycom SoundStation IP 6000

No, It's not the same becuase i have web interface like on the printscreen , and on the manuals says about ver. 4.0 and they are other screens . 

 

Please send me or give me some guide where is simular with my web interface or something else

 

Thanks

Occasional Advisor

Re: Problem Polycom SoundStation IP 6000

You do not have about this ver. is just for the version 4.0 and here is the link http://community.polycom.com/t5/VoIP/FAQ-Do-I-always-need-a-Provisioning-Server-or-how-can-I/td-p/42...

 

i could not find about ver. 3.0 how to upgrade.

Message 10 of 11