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Problem about Trio 8800 with conference

binh.tran@namlongtelecom.vn
Occasional Contributor

Problem about Trio 8800 with conference

Hi everyone,

I frequently encounter problems with the polycom device when making a sip call.

About 22 minutes the screen can not see the far site and go to white screen.

Please help me solve this problem.Attached is the image of trio.

 

Many thanks.

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem about Trio 8800 with conference

Hello binh.tran@namlongtelecom.vn,

welcome to the Polycom Community and I have moved this into the right section.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

As this is most likely a Firewall issue I suggest you get your IT team to check what is preventing this.

 

You can also look here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
binh.tran@namlongtelecom.vn
Occasional Contributor

Re: Problem about Trio 8800 with conference

please help me for this case

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem about Trio 8800 with conference

Hello binh.tran@namlongtelecom.vn,

Your post is still lacking any of the requested details and in addition you did not post any kind of logs for us to look at.

 

Please raise a ticket via your reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4