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Problem mit einem Polycom Sound Station 7000

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Occasional Visitor

Problem mit einem Polycom Sound Station 7000

Die Station verbindet sich nicht mit meiner Telefonanlage 3cx !

 

Desweiteren verbindet sie sich nicht mit dem Internet, da sie keine Zeit vom Zeitserver zieht.

 

Ich habe alle IP Einstellungen überprüft, woran kann das liegen ?

 

Ist evtl die Hardware defekt?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Problem mit einem Polycom Sound Station 7000

Hello Nick,

welcome to the Polycom Community.

The standard language in the community is English so please check if you are actually receiving an IP address via the DHCP server of if manually set / or DHCP try if you can ping the phone or browse to its web interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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