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Problem syncing DND on Line and Phone with Polycom VVX310 & 410

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Visitor

Problem syncing DND on Line and Phone with Polycom VVX310 & 410

I have an issue with DND on the lines and the polycom VVX310 & 410 phones.

 

This is the scenerio:

 

If the phone is put in DND via the phone menu, the Lines on the BLF buttons that are monitoring them do not indicate DND. If the Lines are put in DND via the UCP or feature code, the phone does not show any indication that it is in DND. I tried to solve this with a sof button that toggles both the phone DND and the Line via a combination of a phone command and a feature code. This works and toggles both the line and the phone into or out of DND. The problem I have is if the phone reboots while it is in the DND mode, the phone comes back not in DND, but the line is still in DND. The toggle works but they stay out of sync.

I would like to just use the line DND, but I would like to have some indication on the phone to show that the line is in DND. I have tried to create a BLF button for the same line, which does do the indication, but that looks like a kludgy solution.

 

Any suggestions?

 

We're running, FreePBX 12.0.76.3 and Asterisks 11.

 

Thanks in advanced.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Problem syncing DND on Line and Phone with Polycom VVX310 & 410

Hello zinker518,

welcome to the Polycom Community.

This is pretty simple to answer.

 

  • Local Phone DND does not communicate back to the server
  • Server Controlled DND implemented on the Phone works for BroadSoft servers but is not implemented in that format on an Digium Asterisk Server.

 

The community's VoIP FAQ contains this post here:

Jun 07, 2012 QuestionHow can I add a server based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: Problem syncing DND on Line and Phone with Polycom VVX310 & 410

We're not using a Broadsoft Server....

 

....how about this idea....

 

How can I get the Line horizontal button to turn red (or better,  flash red such as when an active call is put on Hold) when I activate a BLF button?  We have a BLF button set for Do Not Disturb, but there's no indication on the phone that it's in DND.  

 

Also, is there a way to remove the DND button through the Home menu.

 

Thanks.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Problem syncing DND on Line and Phone with Polycom VVX310 & 410

Hello zinker518,

I am aware what call server you are using so therefore I posted Information in relation to this which can enable you to modify the Digium Asterisk Source code to accommodate what we support.

 

In addition the FAQ contains:

 

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

Jun 29, 2015 Question:How can setup a Call Park Feature using an Asterisk Server?

Resolution: Please check => here <=

 

Jul 11, 2014 Question: How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Resolution: Please check => here <=

 

So far you have failed in the even basic task of telling us your currently used software version so please utilize the FAQ post's and/or work with your Polycom reseller for further support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4