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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-13-2016 02:01 PM

HP Recommended

Current settings:

Phone Information
Phone Model     SoundStation IP 7000
Part Number     3111-40000-001 Rev:P
UC Software Version     4.0.11.0583
BootROM Software Version     5.0.5.2324

 

On phone support page there is new updater Polycom_UC_Updater_5_0_11_rts2_release_sig.

I set provisioning  server and extracted booth latest UCS and mentioned updater in folder and can see that phone is connecting to FTP.

Tried to reboot, restart unplug....bootroom software does not get updated. AFAIK bootrom was renamed to updater.

Used this instructions:

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-setup-my-Phone-Provisioning-Download-Upgrade/td-p...

How can I update phone?

3 REPLIES 3

‎10-14-2016 01:15 AM

HP Recommended

Hello spricer,

welcome to the Polycom Community.

Please avoid renaming any files and try again.

 

If it still fails please post some logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-15-2016 12:37 AM

HP Recommended

Hi Steffen,

sorry for bad wording. I have NOTrenamed anything but just mentioned that was reading somewhere that file convention was changed from before when "bootrom" name was used.

Log files do not report any FPT activity but I can see connection in  FTP log files as well  MAC-app.log and MAC-boot.log are being transfered.

I attached some repeating lines from MAC-boot.log

Was this reply helpful? Yes No

‎10-18-2016 03:06 AM

HP Recommended

Hello spricer,

you have not attached anything.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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