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Problem when register IP 5000 to Mitel controller

Occasional Visitor

Problem when register IP 5000 to Mitel controller

Hi guys,i need your help.

 i've got a Soundstation IP 5000 ,  i met a problem when i try to register it to a Mitel Controller,the software version of mitel is MCD 5.0 sp2,  the sip software version is 3.3.0069,BootRom is anyone could give some advice what the matter is.Thanks. 

Message 1 of 4
Occasional Visitor

Re: Problem when register IP 5000 to Mitel controller

and i also tried Mitel MCD 4.0 sp3 software,it also did not work..

Message 2 of 4
Polycom Employee & Community Manager

Re: Problem when register IP 5000 to Mitel controller

Hello xuyihui3333,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Above explains how to archive a simple SIP registration with most SIP providers.


In addition the community search, using the word Mitel, shows the following results => here <=


Mitel support should be contacted for any follow up questions as they would have interoperability tested our SPIP Phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Occasional Advisor

Re: Problem when register IP 5000 to Mitel controller

Here are the instructions I wrote out for all my techs to setup the IP6000 on a 3300/MCD system.  They should be identical to the  IP5000 as far as programming in the 3300.  

The steps for programming the Polycom may vary depending on the software load of the phone.


As far as the SIP profile, you will probably use something different than 5.  That is just the one that was picked for our Polycom sets.  I think it's all default settings.