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Problem with 4.0.2revB Microbrowser input field causing reboot

baudm0n
Occasional Visitor

Problem with 4.0.2revB Microbrowser input field causing reboot

This isn't a VoIP problem, so no packet capture can be done. The problem occurs on every v4-compatible Polycom phone that we have, which includes the following series:
 
- SoundPoint IP 331
- SoundPoint IP 335
- SoundPoint IP 450
- SoundPoint IP 650
 
The problem is that we use the embedded microbrowser to access an HTML form. In version 4.0.2revB (and only in that version), the phone reboots every time we try to use the arrow keys to navigate between form fields. I have attached the HTML page in question (form.html) so you can test. This same page works fine in v3.3.x and 4.0.1revB. I have also attached the app log that one of the phones dumped before rebooting. I will attempt to reload 4.0.2revB on a phone in our lab and produce the "export all" config dump as you requested.


EDIT: I cannot attach the HTML pages.
Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem with 4.0.2revB

Hello baudm0n,

welcome to the Polycom Community.

As already mentioned => here <= please raise this via your Polycom Reseller to open a ticket with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem with 4.0.2revB

Hello baudm0n,

 

I am unsure if you have raised this already but the new upcoming UCS 4.0.3 contains a fix for this.

 

Using your example HTML file against the software version no longer reboots the phone.

 

This will be released shortly and I will announce the public availability within the community.

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3