Problem with Ip600 on Unify Openscape MX (formerly Siemens)

[Anonymous]

Hi guys,

We have 2 IP6000 Polycom units installed onsite, first one was setup a few weeks ago, and works perfectly, however the 2nd one does not work properly.

Its settings are identicle to the first with exception of IP Address, name, ext number etc, it can recieve calls, and make internal calls, however when dialling out it fails, usually with a BT error type tone "number not recognised".

Bit odd as both the units are setup idenitcally with exception to the important bits (Name / Ext / DDI etc) and one works fine, but the newer one does not.

Any ideas?

[SteffenBaierUK]

Hello TelcareLtd,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Most likely the digitmap on the phone that cannot dial out.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi thank for the response,

I logged into both units and they both have the same Digitmap

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

Which im guessing is the default? however one is working and the other is not. Should i change these to something more specific for the UK?

[SteffenBaierUK]

Hello TelcareLtd,

the mentioned FAQ post also shows how to use phone logs to troubleshoot the digitmap and be able to check which one is used.

In addition you could follow this FAQ post:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Best regards

Steffen Baier