Plantronics + Polycom. Now together as Poly Logo

Problem with Ip600 on Unify Openscape MX (formerly Siemens)

Highlighted
Occasional Visitor

Problem with Ip600 on Unify Openscape MX (formerly Siemens)

Hi guys,

 

We have 2 IP6000 Polycom units installed onsite, first one was setup a few weeks ago, and works perfectly, however the 2nd one does not work properly.

 

Its settings are identicle to the first with exception of IP Address, name, ext number etc, it can recieve calls, and make internal calls, however when dialling out it fails, usually with a BT error type tone "number not recognised".

 

Bit odd as both the units are setup idenitcally with exception to the important bits (Name / Ext / DDI etc) and one works fine, but the newer one does not.

 

Any ideas?

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Problem with Ip600 on Unify Openscape MX (formerly Siemens)

Hello TelcareLtd,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

Most likely the digitmap on the phone that cannot dial out.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Problem with Ip600 on Unify Openscape MX (formerly Siemens)

Hi thank for the response,

 

I logged into both units and they both have the same Digitmap

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

 

Which im guessing is the default? however one is working and the other is not. Should i change these to something more specific for the UK?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Problem with Ip600 on Unify Openscape MX (formerly Siemens)

Hello TelcareLtd,

 

the mentioned FAQ post also shows how to use phone logs to troubleshoot the digitmap and be able to check which one is used.

 

In addition you could follow this FAQ post:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4