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Problem with Polycom Digits

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Occasional Contributor

Problem with Polycom Digits

Hi,

 

We have an issue with Polycom 650, while doing a call transfer. When we transfer a call, in the event of dialing a double digit ( Example transfer to extension 112, two 1's ), the digits get switched to alphabets. This could be some sort of URL dialing. How can i deactivate this?

 

Much Appreciated for any help

 

Hashim

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Problem with Polycom Digits

Hello Hashim,

 

welcome to the Polycom Community.

 

Could you be so kind and state the Software Version of your Phone?

 

There was 2x Fixes in UC Software 3.3.2 that may relate to this:

 

70233: When URL dialing is disabled, user is prompted for URL when attempting to transfer call after using directed call pickup of a monitored BLF line.
63452: When URL dialing is disabled on the phone, transferring call initiated by BLF speed dial key prompts for URL again.

 

Please let us know and get back to us.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Problem with Polycom Digits

The Software version is 

 

Assembly : 2345-12600-001

Bootblock : 2.8.1 ( 12600_001)

 

Thanks

 

Hashim

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Problem with Polycom Digits

Hashim,

 

I posted you a link that shows how to get the software version.

 

You did post the BootBlock Version and the Part Number of the SPIP650.

 

Please check the FAQ and follow the advise given.

 

Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4