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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have an issue with Polycom 650, while doing a call transfer. When we transfer a call, in the event of dialing a double digit ( Example transfer to extension 112, two 1's ), the digits get switched to alphabets. This could be some sort of URL dialing. How can i deactivate this?

 

Much Appreciated for any help

 

Hashim

3 REPLIES 3
HP Recommended

Hello Hashim,

 

welcome to the Polycom Community.

 

Could you be so kind and state the Software Version of your Phone?

 

There was 2x Fixes in UC Software 3.3.2 that may relate to this:

 

70233: When URL dialing is disabled, user is prompted for URL when attempting to transfer call after using directed call pickup of a monitored BLF line.
63452: When URL dialing is disabled on the phone, transferring call initiated by BLF speed dial key prompts for URL again.

 

Please let us know and get back to us.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The Software version is 

 

Assembly : 2345-12600-001

Bootblock : 2.8.1 ( 12600_001)

 

Thanks

 

Hashim

HP Recommended

Hashim,

 

I posted you a link that shows how to get the software version.

 

You did post the BootBlock Version and the Part Number of the SPIP650.

 

Please check the FAQ and follow the advise given.

 

Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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