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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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I am having trouble changing the incoming call settings on the phones. When someone calls the office they are sent to a recording after 2 rings and asked to dial an extension or leave a voice mail. The phone in the office never rings and nothing comes up on the phone display when I placed a test call from my cell phone. I would like to set up the phones so that we have the option of physically answering the phone. Can anyone help me figure out how to do this? 

1 REPLY 1
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Hello mgraham6,

welcome to the Polycom Community.

 

It s often useful to state if this for example ever worked or only recently started to behave like this.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

Above can be used to check if the phone if even registered. You did not provide any information if you can actually make an outgoing call.

 

In addition it could be something as simple as DND being activated.

 

For further troubleshooting you may want to work with whoever setup your phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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