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Problem with SoundPoint IP 650 Phone

Occasional Visitor

Problem with SoundPoint IP 650 Phone

I am having trouble changing the incoming call settings on the phones. When someone calls the office they are sent to a recording after 2 rings and asked to dial an extension or leave a voice mail. The phone in the office never rings and nothing comes up on the phone display when I placed a test call from my cell phone. I would like to set up the phones so that we have the option of physically answering the phone. Can anyone help me figure out how to do this? 

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Polycom Employee & Community Manager

Re: Problem with SoundPoint IP 650 Phone

Hello mgraham6,

welcome to the Polycom Community.


It s often useful to state if this for example ever worked or only recently started to behave like this.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above can be used to check if the phone if even registered. You did not provide any information if you can actually make an outgoing call.


In addition it could be something as simple as DND being activated.


For further troubleshooting you may want to work with whoever setup your phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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