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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi team!

I have problem with my VVX1500

It does't load.

When the phone is loaded, it on the display : "File system error:Version mismatch" and there is a FIX button. When you press the button, the display says : "Formatting file system, Please wait". Next, Reboot. and again on the display : "File system error:Version mismatch".

Phone Rev T

Please help me

 

UPD.

After a number of reboots, it still requested a file

 

1 REPLY 1
HP Recommended

Hello @MIhail,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please follow the above if not already done and then provide some logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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