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Problem with correct load VVX1500

Occasional Contributor

Problem with correct load VVX1500

Hi team!

I have problem with my VVX1500

It does't load.

When the phone is loaded, it on the display : "File system error:Version mismatch" and there is a FIX button. When you press the button, the display says : "Formatting file system, Please wait". Next, Reboot. and again on the display : "File system error:Version mismatch".

Phone Rev T

Please help me



After a number of reboots, it still requested a file


Polycom Employee & Community Manager

Re: Problem with correct load VVX1500

Hello @MIhail,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please follow the above if not already done and then provide some logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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