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Problem with directory SP 550


Problem with directory SP 550

Good morning, I'm having problems with the computers directory sp asks for the dir file but it does not appear on the computer, and when updating the user's name they are not reflected when rebuilding files and restarting the computers, the sp can be put in directory by xsi?
the firmware version of the sp is 4.1.1

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Polycom Employee & Community Manager

Re: Problem with directory SP 550

Hello @J.Silva,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


You are using the wrong firmware for your phone.


In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.


Please ensure to only use the insert code tag for logs and not for your original message.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2