Hello @J.Silva,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?
Resolution: Please always check the release Notes or
| Software Version |
Call Server |
| 4.0.X |
SIP Only |
| 4.1.X |
LYNC Only |
You are using the wrong firmware for your phone.
In addition I am unsure what your acronyms are or what you are after but it may help others if you simply post a log.
Please ensure to only use the insert code tag for logs and not for your original message.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
