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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

we have implemented a Lync environment with 4 Roundtable CX5000.

 

3 of these work well including the analogue telephone feature. Two of these are implemented in Germany, one in france.

 

1 of the Roundtable CX5000, implemented in Paris France, has a problem with the analog telephone feature. It can be called, but can’t reach anyone. If i use an older Polycom SoundStation 2 on the analog telephone line, it can be called and can call other persons.

 

The one CX 5000 with the dialing Problem is labled by Microsoft. Ist there any difference between Microsoft CX5000 and Polycom CX5000?

 

Can you help?

2 REPLIES 2
HP Recommended

Hello CI-Gate,

welcome to the Polycom Community.

What is the problem with the line if you attempt to dial?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

when i choose telefone, the lamps get green. This shows, we got an active line.

 

Then we dial and can hear the dialing tones. After that we hear noting else and nothing hapens. It is the same behaviour with every number we choose. The same behaviour with internal and extrenal recipients.

 

Regards

Mark (CI-Gate Support)

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