Problema con equipos VVX como quitar skype

SOLVED
Advisor

Problema con equipos VVX como quitar skype

Buenas tardes

Estoy teniendo un problema con equipos vvx configurados previamente con  skype

me gustaria saber como eliminar toda la configuracion de skype por que al hacer un cambio de firmware sigue tomando el firm de skype, y me preguntaba si para eliminar todo eso habria que cambiar algo en el archivo de configuracion, el firmware que estoy tratando de usar es el 5.8.0.12848

 

Muchas gracias,

Saludos

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: Problema con equipos VVX como quitar skype

Hello @J.Silva,

welcome back to the Polycom Community.

Support within the community is in English only.

 

Simply factory default your unit and set the base profile to Generic aka openSIP

 

If this all fails our Support Organization can support you in Spanish.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Advisor

Re: Problema con equipos VVX como quitar skype

Thanks changing to general and register the extension
but I still can not remove the skype interface and take the broadsoft,
there is something else I should do?

Regards

Message 3 of 5
Advisor

Problem with firm SFB in Polycom vvx600

I was reviewing other cases of something similar and found this

Simply press 1,5 and 3 together to factory reset.
After this comes back press 1,4 and 9 together to set to Generic Profile.

this configuration can be done by means of configuration file????

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Problem with firm SFB in Polycom vvx600

Hello @J.Silva,

As already replied a factory reset should be actioned either via the Web Interface or the MKC

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

In addition either via the Web Interface or the 1,4 and 9 MKC you can change the base profile.

 

You can also do this via a provisioning file on booting up:

 

device.set="1"
		device.baseProfile.set="1"
		device.baseProfile="Generic"

You cannot factory restore the phone via configuration and I am unsure why you would have purchased phones in Skype for Business base profile for an openSIP installation.

 

For anything else , if the community cannot help you further, please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5