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Problems provisioning IP 7000

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Occasional Visitor

Problems provisioning IP 7000

I've got an IP 7000 that is having issues with provisioning. I have the boot server set statically and the phone connects to the FTP server fine. However, after it connects, there is no attempts to download any of the files I have there. I see in the documentation that there should be a [partnumber].bootrom.ld file but I can't find any BootROM files that include my part number of 2201-40000-001. I do have the generic bootrom.ld but this doesn't seem to work. I've also got reg-basic.cfg sip-basic.cfg sip.ld sip.ver and a 000000000000.cfg file but the phone doesn't seem to attempt to download any of those files. Is the problem in the missing bootrom file or something else. Any help would be greatly appreciated!

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Problems provisioning IP 7000

Hello Doug,

 

this sounds like an RMA.

 

Please contact your Polycom reseller and/or Polycom support directly for your options.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Problems provisioning IP 7000

Hello digdoug,

welcome to the Polycom Community.

 

We had a similar case => here <= where a customer assumed a wrong part number.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

Above explains how to check the correct part number / assembly id.

 

The software part number for the SSIP7000 is 3111-40000-001

 

The phone will always attempt to write its own log files so ensure the provisioning server allows to append / write as shown here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If the community search does not find any additional post's and above still fails please work with your Polycom reseller and/or Polycom support directly

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Problems provisioning IP 7000

I appreciate the information regarding the software part number. I was unable to view the Platform menu as my phone will not boot at all. The user for the phones on my FTP server has full rights to read/write/delete/append but it is not uploading log files. The phone connects to the FTP server, enters passive mode, says "updating initial config" on the phone, and then after a period of time it disconnects and says "unable to contact boot server using existing configuration" and "no application found!" There are also no log files being written to the FTP directory. I have tested from another computer and the account I have created can connect, GET and PUT files without issue.

Message 3 of 6
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Polycom Employee & Community Manager

Re: Problems provisioning IP 7000

Hello digdoug,

 

this sounds more like a faulty network port or cabling.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: Problems provisioning IP 7000

Hello Steffen,

 

Thanks so much for your prompt replies, I am very grateful. However, I can replace this phone with a known good working phone on the same cable/port and it is able to provision and connect to the phone server without issue. Is there anything else I could possibly try?

 

Thanks again,

Doug

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Problems provisioning IP 7000

Hello Doug,

 

this sounds like an RMA.

 

Please contact your Polycom reseller and/or Polycom support directly for your options.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6