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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Problems provisioning IP 7000
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11-19-2013 11:17 AM
I've got an IP 7000 that is having issues with provisioning. I have the boot server set statically and the phone connects to the FTP server fine. However, after it connects, there is no attempts to download any of the files I have there. I see in the documentation that there should be a [partnumber].bootrom.ld file but I can't find any BootROM files that include my part number of 2201-40000-001. I do have the generic bootrom.ld but this doesn't seem to work. I've also got reg-basic.cfg sip-basic.cfg sip.ld sip.ver and a 000000000000.cfg file but the phone doesn't seem to attempt to download any of those files. Is the problem in the missing bootrom file or something else. Any help would be greatly appreciated!
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11-19-2013 01:12 PM
Hello Doug,
this sounds like an RMA.
Please contact your Polycom reseller and/or Polycom support directly for your options.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-19-2013 11:48 AM
Hello digdoug,
welcome to the Polycom Community.
We had a similar case => here <= where a customer assumed a wrong part number.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
Above explains how to check the correct part number / assembly id.
The software part number for the SSIP7000 is 3111-40000-001
The phone will always attempt to write its own log files so ensure the provisioning server allows to append / write as shown here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
If the community search does not find any additional post's and above still fails please work with your Polycom reseller and/or Polycom support directly
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-19-2013 12:04 PM
I appreciate the information regarding the software part number. I was unable to view the Platform menu as my phone will not boot at all. The user for the phones on my FTP server has full rights to read/write/delete/append but it is not uploading log files. The phone connects to the FTP server, enters passive mode, says "updating initial config" on the phone, and then after a period of time it disconnects and says "unable to contact boot server using existing configuration" and "no application found!" There are also no log files being written to the FTP directory. I have tested from another computer and the account I have created can connect, GET and PUT files without issue.
11-19-2013 12:09 PM
Hello digdoug,
this sounds more like a faulty network port or cabling.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-19-2013 12:25 PM
Hello Steffen,
Thanks so much for your prompt replies, I am very grateful. However, I can replace this phone with a known good working phone on the same cable/port and it is able to provision and connect to the phone server without issue. Is there anything else I could possibly try?
Thanks again,
Doug
11-19-2013 01:12 PM
Hello Doug,
this sounds like an RMA.
Please contact your Polycom reseller and/or Polycom support directly for your options.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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