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Problems with VVX 400 HTTPS conetion after firmeware update

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Occasional Visitor

Problems with VVX 400 HTTPS conetion after firmeware update

Hi community,

 

i have updated my new VVX 400 over the webinterface to the newest firmeware from the polycom server. Since than I cant enter the phone any more over https. I checked out the settings of the phone and the web-server is active. I tried to enter on diferenz MACs with differenz browsers. I see the phone in my network and it seems everthing ok for me. Any ideas or tips how i cant enter the phone?

 

Thanks a lot in advaced!

 

Greetings Philip

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Problems with VVX 400 HTTPS conetion after firmeware update

Hello HomeInOne,

welcome to the Polycom Community.

Stating the latest software does not tell anyone in weeks, months or years to come what Version this actually is at the present time of posting.

 

Can you verify via => here <= that the Web Interface is actually active and double check the right IP address for the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Problems with VVX 400 HTTPS conetion after firmeware update

Hi Steffen, thanks for your fast reply! The web interface is enabled and the IP is correct. I did the update over the web interface so I could enter it before i made the update. Thats why i am a little bit confused right now. Do you have any other advice for me?

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Problems with VVX 400 HTTPS conetion after firmeware update

Hello HomeInOne,

You still have not stated what Software Version you are using / have installed.

I suggest you factory reset the phone if your are 100% sure that you have the right IP and have not made any other changes like the web port of the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: Problems with VVX 400 HTTPS conetion after firmeware update

Hi Steffen,

 

in the attatchment you can find the information about the Version. I did a factory reset but it dident help. Maybe a downgreat will help?

Message 5 of 6
Polycom Employee & Community Manager

Re: Problems with VVX 400 HTTPS conetion after firmeware update

Hello HomeInOne,

This still does not show the software version but as it is the "new" layout I guess it is UC Software 5.5.0

 

5.5.0 is HTTPS only and works as I use it daily.

 

I suggest you open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6