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Problems with VVX600 DTMF * and 0 when off hook

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Occasional Contributor

Problems with VVX600 DTMF * and 0 when off hook

Hi There,

 

I have several vvx600 phones on 5.4.0.5436 connected to my asterisk server

 

When on hook or not in call, I can use all 12 buttons and generate DTMF. As soon as I make a call and the call connects, I can no longer send * or 0 but I can still send tones from 1 to 9 plus #

 

I have tried this vvx600 phone with another provider callcentric and the same results, I then tried a softphone and a cisco loan phone to my asterisk server and they can generate the 0 and *

 

I monitored sip debugging and you can see the sip data for the other numbers but nothing is sent from the phone when it is 0 or *.

 

Its not a dialplan issue as this would affect the abillity to dial * or 0 when on hook.

 

I thought maybe its not the phone, but the softphones and loan phone work fine and the vvx600 does this on both providers I have tried.

 

Hopefully it is a setting I have messed up

 

TIA

Phil 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Problems with VVX600 DTMF * and 0 when off hook

Hello Phil,

Can you download this again?

 

This should now be 5.4.0.5841 . The text on the support page should be updated by mid this week.

 

The version with the bug prior to this was 5.4.0.5436

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Problems with VVX600 DTMF * and 0 when off hook

Hello Phil1001,

welcome to the Polycom Community.

The very same question was only asked and answered last week here:

 

zero_star.PNG

 

This is a current bug which should be rectified by close of business today. Please check the download pages for the software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Polycom Employee & Community Manager

Re: Problems with VVX600 DTMF * and 0 when off hook

Hello Phil,

Can you download this again?

 

This should now be 5.4.0.5841 . The text on the support page should be updated by mid this week.

 

The version with the bug prior to this was 5.4.0.5436

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 6
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Occasional Contributor

Re: Problems with VVX600 DTMF * and 0 when off hook

Initial testing shows the problem experienced has been resolved. now waiting for the support download page so I can put it on my provisioning server

Message 4 of 6
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Polycom Employee & Community Manager

Re: Problems with VVX600 DTMF * and 0 when off hook

Hello Phil1001,


The original download links now hold the updated software and the page will be updated during this week to reflect this.

 

You can use the "old" Links to download the new software.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Problems with VVX600 DTMF * and 0 when off hook

Hello all,

 

the Support Website has been updated:

 

Capture.PNG

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6