-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Problems with VVX600 DTMF * and 0 when off hook
Create an account on the HP Community to personalize your profile and ask a question
07-05-2015 06:21 PM
Hi There,
I have several vvx600 phones on 5.4.0.5436 connected to my asterisk server
When on hook or not in call, I can use all 12 buttons and generate DTMF. As soon as I make a call and the call connects, I can no longer send * or 0 but I can still send tones from 1 to 9 plus #
I have tried this vvx600 phone with another provider callcentric and the same results, I then tried a softphone and a cisco loan phone to my asterisk server and they can generate the 0 and *
I monitored sip debugging and you can see the sip data for the other numbers but nothing is sent from the phone when it is 0 or *.
Its not a dialplan issue as this would affect the abillity to dial * or 0 when on hook.
I thought maybe its not the phone, but the softphones and loan phone work fine and the vvx600 does this on both providers I have tried.
Hopefully it is a setting I have messed up
TIA
Phil
Solved! Go to Solution.
Accepted Solutions
07-06-2015 06:43 AM
Hello Phil,
Can you download this again?
This should now be 5.4.0.5841 . The text on the support page should be updated by mid this week.
The version with the bug prior to this was 5.4.0.5436
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-05-2015 11:56 PM
Hello Phil1001,
welcome to the Polycom Community.
The very same question was only asked and answered last week here:
This is a current bug which should be rectified by close of business today. Please check the download pages for the software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-06-2015 06:43 AM
Hello Phil,
Can you download this again?
This should now be 5.4.0.5841 . The text on the support page should be updated by mid this week.
The version with the bug prior to this was 5.4.0.5436
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-07-2015 12:18 AM
Hello Phil1001,
The original download links now hold the updated software and the page will be updated during this week to reflect this.
You can use the "old" Links to download the new software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-07-2015 05:57 AM
Hello all,
the Support Website has been updated:
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community