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Problems with soundpoint polycom 601


Problems with soundpoint polycom 601

I now have a soundpolycom ip 601, I have problems to upload a file via tftp but the phone rejects the connection and the error is the rejection code 10054 and reboot still buggy 0x20 and 0x4020, I have configured from reset factory but configure data of network but still the same, I can help, regards

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Polycom Employee & Community Manager

Re: Problems with soundpoint polycom 601

Hello alexheroes,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=


There is also a post explaining in detail how to install a new software:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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