Plantronics + Polycom. Now together as Poly Logo

Programming Softkey - Similar to Messages button


Programming Softkey - Similar to Messages button

If this has been asked already, I apologize.  I've looked through the forum and couldn't find quite what I am looking for.


Here's the scenario:


I want to program a button on the phone that shows up when the phone is idle.  If a user presses that button, it will basically prompt the user:


Do really want to press that button?


Two softkeys would then be present, one to return the phone to it's idle state, the other would be to proceed (in this case make a call).


I have the custom page configured as xhtml and believe that page works fine.  What I am struggling with is getting the softkey to fetch the url (or change the display).  Basically, I am looking to do something similar to pressing the Messages button takes me to Messages screen with my voicemail information (urgent, new, old) and the option to connect, exit, or clear.


I've tried setting softkey:fetch; in the sip.cfg file, but that tries to "dial" that command or url.


Running Version  Phone is IP550 (would like to do the same for IP560, 650, and 6000).


Thanks for your help on this.

Message 1 of 4
Valued Contributor

Re: Programming Softkey - Similar to Messages button

Hi kgunn


have you tried the softkey action? ie:




just a suggestion not sure if it will work that way....





Message 2 of 4
Polycom Employee & Community Manager

Re: Programming Softkey - Similar to Messages button

Hello kgunn,

welcome to the Polycom Community.


As mentioned by Dave already you can assign a URL to a softkey or even a Hardware Key (I have not documented that yet in the FAQ).


You cannot control menu's like the example you have given but you can use the microbrowser to display menu's.


The FAQ holds an example:


Jun 12, 2013 Question: How can I limit access to certain menu’s?

Resolution: Please check => here <=


Above explains how you can use a hardware key. The FAQ contains some more examples.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Occasional Contributor

Re: Programming Softkey - Similar to Messages button

I see how to set an action URL to a softkey, however how can I program a hard key to do that?


I only see option for Line or BLF.

Message 4 of 4