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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-08-2016 08:14 AM

HP Recommended

Polycom 500 VVX and 410 VVX

 

Sorry if my terminology is incorrect on some of this I'll do the best I can...

 

The provisioning server is overwriting at least the phone's ringer volume and default transfer type (among other things probably) upon every registration poll (every 2 hours). We're not writing any specific value for those settings, so I'm not sure what would cause the settings to be overwritten. Here is the config file that's being used below. Any  help would be appreciated.  Thanks!

 

Config removed by Mod as requested

1 REPLY 1

‎01-08-2016 09:17 AM

HP Recommended

Hello Casey M,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Not knowing your provisioning infrastructure I can only suggest you set the Configuration logging level from minor error to event 1 or log.level.change.cfg="1"

 

This should show a similar output like this:

 

0108161200|cfg  |2|00|Prov|Starting to provision config files
0108161200|cfg  |2|00|Prov|Configuration has not changed
0108161200|cfg  |2|00|Prov|Starting to provision local overrides
0108161200|cfg  |3|00|Prov|Starting to download file 0004f2ac89bb-phone.cfg
0108161200|cfg  |3|00|Prov|File 0004f2ac89bb-phone.cfg has not changed
0108161200|cfg  |2|00|Prov|Starting to provision web config
0108161200|cfg  |3|00|Prov|Starting to download file 0004f2ac89bb-web.cfg
0108161200|cfg  |3|00|Prov|Updated file 0004f2ac89bb-web.cfg
0108161200|cfg  |3|00|Prov|Provisioning succeeded
0108161200|cfg  |*|00|Prov|Finished updating configuration

The above should show the sources and their values.

 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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