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Provision IP550 not auto-provisioning using http? Really stumped.

SOLVED
Occasional Visitor

Provision IP550 not auto-provisioning using http? Really stumped.

Let me explain.

 

I have a soundpoint ip550 with 4.0.13.1445 firmware. I'm using fusionpbx.

I set dhcp option 66 to 'http://domain/app/provision' on my microtik.

The fusionpbx server creates the mac.cfg file on the fly (using php). Meaning its assembles the mac.cfg file using db info and posts it back to the client.

 

The phone boots without applying the mac.cfg settings taken from the dhcp option url.

 

However:

If I go to the url http://domain/app/provision/mac.cfg I see the xml file and its properly formatted.

If I download the file from the url it downloads and I can import the file using the phone web gui and it register without any issue.

If I run a wireshark on port 80 from the fusion server. I see the following:

HTTP  GET /app/provison/0004f31XXXX.cfg http/1.1

HTTP/XML http/1.1 200 OK 

In the packet is the xml settings for the phone.

 

Wireshark also shows mac-phone.cfg, mac-web.cfg etc file not found.

Why is it not applying the mac.cfg settings?

 

 

Message 1 of 5
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Accepted Solutions
Polycom Employee & Community Manager

Re: Provision IP550 not auto-provisioning using http? Really stumped.

Hello @Kidjake28,

welcome to the Polycom Community.

You would never be able to import a <mac>.cfg file as it simply is the mechanism to provide the phone with the location of its firmware, location of the configuration files and sets the phone up with sub directories where the phone should upload overwrite files, logs and speed dials.

 

A <mac>.cfg file never contains any configuration itself.

 

Please familiarise yourself with:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Provision IP550 not auto-provisioning using http? Really stumped.

Hello @Kidjake28,

welcome to the Polycom Community.

You would never be able to import a <mac>.cfg file as it simply is the mechanism to provide the phone with the location of its firmware, location of the configuration files and sets the phone up with sub directories where the phone should upload overwrite files, logs and speed dials.

 

A <mac>.cfg file never contains any configuration itself.

 

Please familiarise yourself with:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
Occasional Visitor

Re: Provision IP550 not auto-provisioning using http? Really stumped.

Thank you so much for the amazingly fast response. I

 

Did the mac.cfg use to contain the configuration settings? 

 

I remember when using asterisk that it was only the one file?

 

Message 3 of 5
Polycom Employee & Community Manager

Re: Provision IP550 not auto-provisioning using http? Really stumped.

No neither the 000000000000.cfg or the Mac.cfg ever contained any configuration
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Occasional Visitor

Re: Provision IP550 not auto-provisioning using http? Really stumped.

Thanks again for all your help.

Message 5 of 5