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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-02-2014 09:13 AM

HP Recommended

Hi guys,

 

I'm trying to update the firmware on a newly purchased SoundStation IP 6000 and get Provisioning Error: Failed to Upload Configuration message.  It's current SIP software version is 3.3.3.0069 and the Boot ROM version is 4.3.1.0887.

 

I believe I've successfully updated the Boot ROM by copying the SoundPoint_IP_BootROM_4_4_0_Upgrader_release_sigfiles into the same directory as Polycom_UC_Software_4_0_7_release_sig_split

 

The phone is set to DHCP and connects to an FTP server installed locally on my set... I've attached a copy of the FTP details which I hope will help you diagnose the issue.

 

Please can you advise where I'm going wrong 🙂

 

Kind regards

 

Adam

ftp log.zip
3 REPLIES 3

‎10-02-2014 10:06 AM

HP Recommended

Hello AdamC,

welcome to the Polycom Community.

The log shows the Phone is retrieving the files but then aborts the transfer:

 

(000035)02/10/2014 15:45:43 - polycom (10.0.152.23)> 426 Connection closed; aborted transfer of "/bootrom.ld"
 (000037)02/10/2014 15:45:44 - polycom (10.0.152.23)> 426 Connection closed; aborted transfer of "/3111-15600-001.sip.ld"
 (000040)02/10/2014 15:46:14 - polycom (10.0.152.23)> 426 Connection closed; aborted transfer of "/bootrom.ld"
 (000042)02/10/2014 15:46:15 - polycom (10.0.152.23)> 426 Connection closed; aborted transfer of "/3111-15600-001.sip.ld"

Are there any firewalls ?

 

It does manage to upload its <mac>-app.log  / -boot.log so you may want to check in there.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-03-2014 01:58 AM

HP Recommended

Hi Steffen,

 

Thanks for the quick response, I've checked and there's no firewall between the device and FTP server

 

I've had a look at the app and boot logs but goes a little over my head I'm afraid!  Can you have a look at the attached log files and point me in the right direction

 

Thanks

 

Adam

Logs.zip
Was this reply helpful? Yes No

‎10-03-2014 02:51 AM

HP Recommended

Hello AdamC,


you must have not followed the instructions or downloaded some other files as the log is quite clear:

 

000013.829|cfg  |*|00|Prov|Starting to update 3111-15600-001.bootrom.ld
000013.845|cfg  |*|00|Prov|Starting to update bootrom.ld
000014.910|cfg  |5|00|Error: file does not contain a compatible image
000014.910|cfg  |5|00|  Compatibility for image 0 is 0x411555
000014.910|cfg  |5|00|  Compatibility for image 1 is 0x411555
000014.910|cfg  |5|00|  Compatibility for image 2 is 0x411555
000014.910|cfg  |5|00|  Compatibility for image 3 is 0x411555
000014.910|cfg  |5|00|  Compatibility for image 4 is 0x411555
000014.911|cfg  |4|00|Prov|File bootrom.ld was not compatible with the phone

 

The SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip file does contain both the 3111-15600-001.bootrom.ld and bootrom.ld that are required in order to upgrade from 3.3.3 to any UCS 4.0.x software.

 

I would suggest you download this again and then contact your Polycom reseller if this still fails.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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