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Provisioning Issues Polycom 5000

Occasional Visitor

Provisioning Issues Polycom 5000

Experiencing an issue after I tried to update one of our IP Soundstation5000 phone from 3,2.3 to 3.2.4 Rev B. The application to starts to intialize "Welcome". Then throws off an error "Config file Error" Error is: 0x4000


Does anyone have idea how to resolve this? We currently have a FTP site to provision our phones, however I noticed the log files when the boot initiliazes are not storing anymore on our FTP site. 



Message 1 of 3
Polycom Employee & Community Manager

Re: Provisioning Issues Polycom 5000

Hello Ronald,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


In addition I would suggest to upgrade the phone to a currently supported software version like UC Software 4.0.9


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Provisioning Issues Polycom 5000

I figured out my provisioning error on the server as the log files were not being uploaded to it. There was a space in the beginning of the username. Took a couple of hours to figure it out. =P

Message 3 of 3