• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-25-2021 04:12 AM

HP Recommended

Hi.

 

I have inherited 3 Polycom VVX 410 handsets on Software 5.9.5.0614 which I need to provision from our Fusionpbx Server. I have tried many configurations found on here but can't seems to display any records. I enclose below a copy of my config a logs from the VVX410 (server details changed) Any help would be gratefully appreciated as we don't have a reseller to fall back on as these are inherited.

 

Config in fusion

 

 

<removed as requested>
Polycom after a record clear and search

<removed as requested>

 

 

3 REPLIES 3

‎08-25-2021 06:01 AM

HP Recommended

Hello @glennbtn ,

 

Welcome to the Poly Community.


A working and tested config can be found in our FAQ:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-25-2021 07:41 AM

HP Recommended

Thanks for taking the time to reply. I used the details as suggested changing the objects for what's on my openldap server but still no joy. Unfortunately to me the ldap log (in debug mode) does not really point to what the issue is and the data does hit the ldap server. Here is the log with domain details changed
<removed as requested>

 

 

Was this reply helpful? Yes No

‎08-25-2021 09:57 AM

HP Recommended

Hello @glennbtn ,

 

Again I can only refer to the FAQ:

 

Aug 25, 2015 Question:How can I setup an openLDAP server to work with a Poly phone?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.