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Provisioning -- Mapping a softkey to attended transfer

SOLVED
Advisor

Provisioning -- Mapping a softkey to attended transfer

I would like to map a soft key for IP650 (and similar) and VVX500 (and similar) to do an attended transfer to a specific extension. What provisioning piece would I need to add to accomplish this?

 

I've viewed other posts like this but that doesn't show how to mimic attended transfer.  As background, I'd like to mimic an attended transfer to extension 700, to simulate a "Park" button.

 

sip.ld version 4.0.1

Message 1 of 4
3 REPLIES 3
Advisor

Re: Provisioning -- Mapping a softkey to attended transfer

As further detail, the closest I've managed to come up with is:

 

<efk> <version efk.version="2" />
<efklist
  efk.efklist.1.mname="callpark"
  efk.efklist.1.status="1"
  efk.efklist.1.label="Call Park"
  efk.efklist.1.use.idle="1"
  efk.efklist.1.use.active="1"
  efk.efklist.1.use.alerting="1"
  efk.efklist.1.use.dialtone="1"
  efk.efklist.1.use.proceeding="1"
  efk.efklist.1.use.setup="1"
  efk.efklist.1.action.string="700$Trefer$"
/>
 
<softkey softkey.4.label="Park"
  softkey.4.action="!callpark"
  softkey.4.enable="1"
  softkey.4.precede=""
  softkey.4.use.idle=""
  softkey.4.use.active="1"
  softkey.4.use.alerting=""
  softkey.4.use.dialtone=""
  softkey.4.use.proceeding=""
  softkey.4.use.setup=""
  softkey.4.use.hold=""                                                
/>

 

 

But this doesn't really do it.

Message 2 of 4
Advisor

Re: Provisioning -- Mapping a softkey to attended transfer

Upon trying various different string actions, the following seemed to work.

 

<efk> <version efk.version="2" />
<efklist
  efk.efklist.1.mname="callpark"
  efk.efklist.1.status="1"
  efk.efklist.1.label="Park"
  efk.efklist.1.use.idle="1"
  efk.efklist.1.use.active="1"
  efk.efklist.1.use.alerting="1"
  efk.efklist.1.use.dialtone="1"
  efk.efklist.1.use.proceeding="1"
  efk.efklist.1.use.setup="1"
  efk.efklist.1.action.string="$FTransfer$$FDialpad7$$FDialpad0$$FDialpad0$$Cpause15$$Changup$"
/>
 
<softkey softkey.1.label="Park"
  softkey.1.action="!callpark"
  softkey.1.enable="1"
  softkey.1.precede=""
  softkey.1.use.idle=""
  softkey.1.use.active="1"
  softkey.1.use.alerting=""
  softkey.1.use.dialtone=""
  softkey.1.use.proceeding=""
  softkey.1.use.setup=""
  softkey.1.use.hold=""                                                
/>

 It's not ideal because the user can see 7....0....0..... slowly populate to their dial target, but it does accomplish an attended transfer nicely.

Message 3 of 4
Highlighted
Occasional Advisor

Re: Provisioning -- Mapping a softkey to attended transfer

Try this:

$FTransfer$700$Tinvite$$Cwc$$Cp4$$Ftransfer$
Message 4 of 4