Like any other professional organisations, we need to ensure that our resources ake our developers focusing on major issues.
I explain all this here:
Mar 8, 2012 Question: What kind of support should I expect from the Community? Clarification: Please check => here <=
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
This way we can communicate with the respective customer and provide timelines for a potential fix.
Please quote EN-137080 when you are able to do this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check here
Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".
The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.