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Provisioning Server (FTP) Duplicate Logs

BHughes01
Occasional Contributor

Provisioning Server (FTP) Duplicate Logs

Hello -

 

I just noticed on our FTP provisioning server that we're getting duplicate logs in the \logs directory and the root directory.  HAs anyone ever seen this?  The 0000000000.cfg is set to send the logs to \logs.  It's also happening witht eh call lists and the override files.

 

Thanks,

Ben

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Provisioning Server (FTP) Duplicate Logs

Hello Ben,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include what type of phone(s) you seeing this issue with.


This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
BHughes01
Occasional Contributor

Re: Provisioning Server (FTP) Duplicate Logs

my apologies..

 

UC software version 5.4.0.1082

Phones: VVX 500,600 and Polycom Realpresence Trio 8800's

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Provisioning Server (FTP) Duplicate Logs

Hello Ben,

can you try LOG_FILE_DIRECTORY="logs/"  instead?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
BHughes01
Occasional Contributor

Re: Provisioning Server (FTP) Duplicate Logs

Thanks.  adding the / made no difference.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Provisioning Server (FTP) Duplicate Logs

Hello Ben,

 

You need to open a service ticket with your Polycom reseller so Polycom support can have a look at this.

 

If the reseller is some Internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6