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Provisioning Server Polling


Provisioning Server Polling



Has anyone been able to use the prov.polling feature with any firmware version? I would like to know how to configure and test this feature, especially with prov.usercontrol.enabled=1?




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Polycom Employee & Community Manager

Re: Provisioning Server Polling

Hello Brijesh,

Did you ever have a chance to follow up this post => here <= , => here <= or follow up via your reseller as advised => here <= ?


Doing this will help other community members as otherwhise these post's never lead to any conclusion.


In regards of your new question the community's VoIP FAQ contains this post here:

Nov 24, 2014 Question:How can the Phone automatically check for configuration changes or new software versions?

Resolution: Please check => here <=


I have now added the "poll" term to it in addition.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


The above explains the "polling" feature and in addition links to an Tech Tip created by Polycom engineering.


The Admin Guide 5.4.1 as an example explains the prov.usercontrol.enabled parameter on page 280:


  • User-Controlled Software Update
    This feature, available as of UC Software 5.3.0, enables phone users to choose when to update their phone
    with the latest software update provided by an administrator. Administrators can use this feature to send a
    software version that is later or earlier than the current version on the phone. This feature is available on
    VVX phones. You can use the Web Configuration Utility to update phone software if this feature is enabled
    or disabled.
    Any configuration changes you make on the server are included in the software update. When users
    postpone software updates, configuration changes are postponed along with new software updates. When
    the phone updates the software, configuration changes are made as well. This applies to configuration
    changes imported using the Web Configuration Utility.
    Depending on the polling policy you set, the phone displays a notification to update the phone software
    when the polling time expires. Users can choose to postpone the software after the polling expires. For
    example, if the polling policy is set to poll for every four hours, after four hours, the phone polls for new
    software on the server and displays a notification letting the user know that a software update is available.
    Users can choose to update the software or postpone it for up to six hours.
    The polling policy is disabled after the phone displays the software update notification. After the software
    postponement ends, the phone displays the software update notification again. Users can postpone the
    software update up to three times. After the last postponement, the phone automatically updates the
    This feature does not work if you have enabled ZTP or Skype for Business Device Update, and is not
    available with Skype for Business Server.


Parameter Function:


  • Enable or disable display of the software update notification.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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