Provisioning Soundpoint IP 335 get Error: file does not cont... - HP Support Community

Anonymous · ‎06-09-2012

Hello,

I am attempting to provision a soundpoint IP 335 phone I have tried many BootROM and SIP software combinations. My last combination to fail was the

spip_ssip_vvx_3_2_4B_release_sig_combined.zip and spip_ssip_BootROM_4_3_1_release_sig.zip. In the boot.log I get the following messages:

000155.420|cfg |3|01|New load header information:
000155.420|cfg |3|01|Code length: 0x00379EEF
000155.420|cfg |3|01|Code Checksum: 0x1D421324
000155.420|cfg |3|01|Options: 0x00000003
000214.195|cfg |3|01|New load header information:
000214.195|cfg |3|01|Code length: 0x002967B4
000214.195|cfg |3|01|Code Checksum: 0x15E66E34
000214.195|cfg |3|01|Options: 0x00000003
000228.225|cfg |3|01|New load header information:
000228.225|cfg |3|01|Code length: 0x002B2357
000228.225|cfg |3|01|Code Checksum: 0x16CC514F
000228.225|cfg |3|01|Options: 0x00000003
000243.235|cfg |3|01|New load header information:
000243.235|cfg |3|01|Code length: 0x002B3A37
000243.235|cfg |3|01|Code Checksum: 0x16D774F0
000243.235|cfg |3|01|Options: 0x00000003
000257.910|cfg |3|01|New load header information:
000257.910|cfg |3|01|Code length: 0x0028713F
000257.910|cfg |3|01|Code Checksum: 0x15737C63
000257.910|cfg |3|01|Options: 0x00000003
000311.905|cfg |3|01|New load header information:
000311.905|cfg |3|01|Code length: 0x003B9A91
000311.905|cfg |3|01|Code Checksum: 0x1F321E21
000311.905|cfg |3|01|Options: 0x00000003
000332.410|cfg |3|01|New load header information:
000332.410|cfg |3|01|Code length: 0x00A89EF8
000332.410|cfg |3|01|Code Checksum: 0x561C49F0
000332.410|cfg |3|01|Options: 0x00000003
000430.015|cfg |3|01|New load header information:
000430.015|cfg |3|01|Code length: 0x007C09D0
000430.015|cfg |3|01|Code Checksum: 0x3E5F53B0
000430.015|cfg |3|01|Options: 0x00000003
000511.845|cfg |3|01|New load header information:
000511.845|cfg |3|01|Code length: 0x0031A1AD
000511.845|cfg |3|01|Code Checksum: 0x1A1CD8FA
000511.845|cfg |3|01|Options: 0x00000003
000529.025|cfg |3|01|New load header information:
000529.025|cfg |3|01|Code length: 0x01C87318
000529.025|cfg |3|01|Code Checksum: 0x346C1AB4
000529.025|cfg |3|01|Options: 0x00000080
000529.150|cfg |5|01|Error: file does not contain a compatible image
000529.150|cfg |5|01| Compatibility for image 0 is 0x00411050 0x00000000
000529.150|cfg |5|01| Compatibility for image 1 is 0x00411004 0x00000000
000529.150|cfg |5|01| Compatibility for image 2 is 0x00411000 0x00000000
000529.150|cfg |5|01| Compatibility for image 3 is 0x00400000 0x00000000
000529.150|cfg |5|01| Compatibility for image 4 is 0x00411054 0x00000000
000529.150|cfg |5|01| Compatibility for image 5 is 0x00411050 0x00000000
000529.150|cfg |5|01| Compatibility for image 6 is 0x00411555 0x00000000
000529.150|cfg |5|01| Compatibility for image 7 is 0x00411555 0x00000000
000529.150|cfg |5|01| Compatibility for image 8 is 0x00411150 0x00000000
000529.150|cfg |5|01| Compatibility for image 9 is 0x00411554 0x00000000
000529.150|copy |3|01|buffered_write: transfer terminated
000529.150|copy |3|01|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)
000529.150|cfg |4|01|Prov|File sip.ld was not compatible with the phone

Any help with this would be appreciated.

Regards,

Brian

SteffenBaierUK · ‎06-10-2012

Hello ,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

000529.150|cfg |5|01|Error: file does not contain a compatible image

000529.150|cfg |4|01|Prov|File sip.ld was not compatible with the phone

Above says all, you are using a wrong File/Image.

Go to the SPIP335 Page and download for example the UCS 3.3.4 or UCS 4.0.2 Rev B and follow the Information.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-10-2012

Hi Steffan,

Thanks for the reply. I've downloaded and extracted these files:

http://downloads.polycom.com/voice/voip/uc/UC_Software_3_3_4_release_sig_combined.zip
http://downloads.polycom.com/voice/voip/uc/spip_ssip_BootROM_4_3_1_release_sig.zip

from this page:

http://support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/soundpoint_ip335.ht...

to my provisioning server and this is what I get in the boot log:

084723.015|cfg |3|01|New load header information:
084723.015|cfg |3|01|Code length: 0x003D93D1
084723.015|cfg |3|01|Code Checksum: 0x20557E34
084723.015|cfg |3|01|Options: 0x00000003
084744.185|cfg |3|01|New load header information:
084744.185|cfg |3|01|Code length: 0x002AE0FF
084744.185|cfg |3|01|Code Checksum: 0x16B2D81C
084744.185|cfg |3|01|Options: 0x00000003
084759.060|cfg |3|01|New load header information:
084759.060|cfg |3|01|Code length: 0x0032C6FF
084759.060|cfg |3|01|Code Checksum: 0x1ABB9BB3
084759.060|cfg |3|01|Options: 0x00000003
084816.555|cfg |3|01|New load header information:
084816.555|cfg |3|01|Code length: 0x00412F19
084816.555|cfg |3|01|Code Checksum: 0x2213A964
084816.555|cfg |3|01|Options: 0x00000003
084838.900|cfg |3|01|New load header information:
084838.900|cfg |3|01|Code length: 0x00B44B0F
084838.905|cfg |3|01|Code Checksum: 0x5C176ACD
084838.905|cfg |3|01|Options: 0x00000003
084940.530|cfg |3|01|New load header information:
084940.530|cfg |3|01|Code length: 0x0086FB1F
084940.530|cfg |3|01|Code Checksum: 0x43E904A5
084940.530|cfg |3|01|Options: 0x00000003
085027.005|cfg |3|01|New load header information:
085027.005|cfg |3|01|Code length: 0x0038158C
085027.005|cfg |3|01|Code Checksum: 0x1D70D05F
085027.005|cfg |3|01|Options: 0x00000003
085046.070|cfg |3|01|New load header information:
085046.070|cfg |3|01|Code length: 0x02105434
085046.070|cfg |3|01|Code Checksum: 0x3598F968
085046.070|cfg |3|01|Options: 0x00000080
085046.195|cfg |5|01|Error: file does not contain a compatible image
085046.195|cfg |5|01| Compatibility for image 0 is 0x00411050 0x00000000
085046.195|cfg |5|01| Compatibility for image 1 is 0x00411004 0x00000000
085046.195|cfg |5|01| Compatibility for image 2 is 0x00400000 0x00000000
085046.195|cfg |5|01| Compatibility for image 3 is 0x00411050 0x00000000
085046.195|cfg |5|01| Compatibility for image 4 is 0x00411555 0x00000000
085046.195|cfg |5|01| Compatibility for image 5 is 0x00411555 0x00000000
085046.195|cfg |5|01| Compatibility for image 6 is 0x00411150 0x00000000
085046.195|cfg |5|01| Compatibility for image 7 is 0x00411554 0x00000000
085046.195|copy |3|01|buffered_write: transfer terminated
085046.195|copy |3|01|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)
085046.195|cfg |4|01|Prov|File sip.ld was not compatible with the phone
085046.210|app1 |4|01|sip.ld is not compatible with the phone.

Any further pointers would be appreciated.

Brian

SteffenBaierUK · ‎06-10-2012

Hello,

without seeing the whole log and knowing the history I can only guess that it is either a Beta unit or you have a newer Software like UCS 4.0.0 or later installed.

Please be aware that official support needs to be requested via your Reseller, other community Members are more than welcome to follow up further.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-10-2012

Hi Steffen,

Thanks for all the pointers. I think I did install some beta version along the line when trying to solve my problem. For those that are interested, I did manage to fix my particular issue by Upgrading and then Downgrading following the steps in this document:

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/technical/products/vo...

Regards,

Brian

SteffenBaierUK · ‎06-11-2012

Hello Brian,

thx for the follow up and just to clarify. Beta Phone will not load standard Software and neither will a standard phone run any beta code.

In your case you simply loaded a newer Version of the UCS Version with the relevant Upgrader / Updater and cannot downgrade to a lower UCS / SIP Version without downgrading first.

This is as you already found clearly described in the link you provided.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Provisioning Soundpoint IP 335 get Error: file does not contain a compatible image

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