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Pushing an event or dynamically change buttons?

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Occasional Advisor

Pushing an event or dynamically change buttons?

Hi all

 

VVX500 phone.

 

Is there a way to dynamically change phone buttons from a central location?

 

An example -- our system has the ability to divert all the calls somewhere else (night mode). This mode is activated by dialing a feature code (*68 in my case). So, I added an entry to directory to dial this feature code and it is working.

 

Now i want some indication system is in  night mode. And indication has to be on all handsets, not just the one mode was initiated from. Ideally, quick dial entry will change from "Set Night Mode ON" to "Set Nigh Mode OFF". Or have a popup on all screens. Or something else readily visible.

 

Is it possible? I understand server support will be needed and I should be able to trigger a script that runs when certain events happen on PBX. Where do I start?

 

Thanks,

Rudolf

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Pushing an event or dynamically change buttons?

Hello @Rudolf ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue I suggest you look at this:

 

Jun 07, 2012 Question: How can I add a server-based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

 

and/or

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Pushing an event or dynamically change buttons?

Hello @Rudolf ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue I suggest you look at this:

 

Jun 07, 2012 Question: How can I add a server-based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

 

and/or

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2