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Put the Polycom VVX volume to minimum at each restart/reboot ?

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Occasional Advisor

Put the Polycom VVX volume to minimum at each restart/reboot ?

I just bought a brand new VVX 501 phone from the internet.

I would like to know what's the way to set the volume at the minimum when the phone reboot or restart, every time.
I don't find in the admin guide a command to set it, and it's very annoying (I'm use to use the phone speaker).
The only thing I find in the documents is persist the volume after each call (using "voice.volume.persist") and set it manually to the minimum with the keyboard. Which is not what I want.

I asked my seller but he doesn't care about that, I got no answer at all.
So, can you tell me how ?
Thanks you very much

 

Message 1 of 9
8 REPLIES
Polycom Employee & Community Manager

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Hello @superuser1,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition we do not know which Volume you mean ?

 

The handset audio volume or the ringtone volume?

 

  1. If handset this is working as designed as shown => here <=
  2. If ringvolume please check this parameter feature.nonVolatileRingerVolume.enabled is enabled


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Advisor

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

The software version is the 5.7.1.2205 (the last one).

This is not a software issue, I read the same question here (another version), with no answer :

https://community.polycom.com/t5/VoIP-SIP-Phones/Set-VVX-volume-to-minimum-at-each-reboot/m-p/92241

The question is not with the ring, but the with the other volumes : speaker, handset, headset (and the Speaker and handset are the one I'm interested above all).

 

And It's seems to be a design choice because of regulation rules as said in that previous post.

Whatever the regulation rules, this is my personal phone, and I want to know how to set the VVX volume to the minimum at each restart/reboot.

It was possible with the old Soundpoint series if I remember correctly.

Thanks

 

 

Message 3 of 9
Polycom Employee & Community Manager

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Hello @superuser1,

this is all outlined and documented.


The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Occasional Advisor

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

What do you mean ?

Please read again my question... As said in the other post :

https://community.polycom.com/t5/VoIP-SIP-Phones/Set-VVX-volume-to-minimum-at-each-reboot/m-p/92241

 

Polycom knows how to change it, but this feature is not documented.

Why not... I understand it seems possible to know how when providing you the MAC address of the phone. So, in my case... I really want to know how...

Message 5 of 9
Polycom Employee & Community Manager

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Hello @superuser1,

Yourself and the other poster want this feature but both of you have not raised this as a feature request as outlined in my reply.

 

Without a feature request and the relevant business case we will not look at this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Occasional Advisor

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Question: Will this be implemented in a future Software Version immediately once submitted?

Answer: A possible implementation into a future current or older SIP / UCS Versions needs to be valued against the impact and the feasibility of the proposed change.

 

Why not... but the feature seems already available ! The only issue is the customer seems to ask Polycom to tell him how to do it.

And when you say :

 

Question:  How can I raise a Feature Request?

Answer:  An End Customer is unable to raise this directly with Polycom.

 

So what can I do ? You point me an article which doesn't answer my problem...

My only Polycom communication point is you !

Can you tell me how to do it if I give you the mac adress ?

 

And the "business case" is very simple :

I want to turn off my phone at night, so when I wake up at the morning I want my VVX to have the volume set to the minimum when the phone starts (so restart or reboot). Being individual in a quiet place I need the phone to be quiet every morning when I turn it on (somebody can sleep near of it).

 

Message 7 of 9
Polycom Employee & Community Manager

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Hello @superuser1

 

I had assume that the above FAQ was clear enough but I added this:

 

Question: How do I get access to or find this Reseller?

Answer: If your Polycom device was purchased using an Internet discounter please provide either your MAC address or your Polycom devices serial so we can look up who would be able to support you. This may not be who you purchased the Polycom device from

 

I personally doubt that we would add such feature for a single phone.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Advisor

Re: Put the Polycom VVX volume to minimum at each restart/reboot ?

Ok, I send you the mac.

 

But when you say in the other post :

"We have to adhere to international standards and restrictions so within this public community we do not document this."

 

I understand that this functionality exists but is only available thru a demand to Polycom services....

No ?

 

Message 9 of 9