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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Having an issue with adding customer ringtones to SoundPoint IP phones. I followed the directions in the Knowledge Base article and as a test used two WAV files and that worked fine, but when I added 8 more the phone got very slow, it would only pull the first 4 Sampled Audio entries and listed them with the filename (sound.wav) in the ringtone list, but the last 6 showed in the Ring Tone list of the phone as "RingXX" and they had the default ringtone. Did I build the file incorrectly, the config file is attached.

 

Thanks in advance.

 

Polycom 650/UC3.3.4 on Broadsoft 17SP4

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello sswill,

welcome to the Polycom Community.

Check you logs for a message like : Exceeding Quota 

 

A Phone like the SPIP650 has around 600kb for additional files.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello sswill,

welcome to the Polycom Community.

Check you logs for a message like : Exceeding Quota 

 

A Phone like the SPIP650 has around 600kb for additional files.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Good call... never thought of space as the issue but it appears to be the case. Several of the tones were in the 200-300KB range. Loading several smaller ones seems to work fine.

 

Thank you!

HP Recommended

Is there anywhere in the documentation that lists the quota limits for the various models?  It's my understanding that the quota limit is shared by things like ringtones, directory files, and idle images, etc.  I can see how you can set limits for each type with quota parameters, but I'm trying to find the additional file space totals to set those values appropriately.  You say the 650 should hold around 600kb.  Do you have similar information for all the other models?  Thanks.

HP Recommended

Hello all,

 

I am currently working with our documentation team on this.

 

As a guideline please do not expect to be able to use multiple megabyte large files.

 

Usually these ringtones are only a few kilobytes large and if the phone is running out of memory is logging this as already mention in this post.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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