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Question About PoE Adapter

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Visitor

Question About PoE Adapter

I'm working with a SoundStation IP 4000 and we're trying to troubleshoot if the power interface module is bad. The phone is getting power, however it's not connecting to the network. We've tested the line multiple times, the line is good. That means it's the phone, or it's the power interface module the cat5 comes into. We had a lightning strike and replaced the phone with a model we got on eBay. However before I place fault with the phone, I know this interface box had surge run through it so something could be wrong there.

 

My point, this power interface module goes for nearly $100 on eBay. Which is a pretty penny to spend just to troubleshoot. My question is, this interface appears just to be a PoE converter. Taking a cat5 line without power, and adding power to it. Can I sub in any other PoE converter, or does Polycom require something specific that's only available in their power interface modules?

Message 1 of 9
8 REPLIES 8
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Polycom Employee & Community Manager

Re: Question About PoE Adapter

Hello eTitus,

I cannot recommend to use any non Polycom equipment. from memory the SSIP4000 module cannot be used on any other newer Polycom PoE compatible phones.

Best regards

Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Visitor

Re: Question About PoE Adapter

Steffen,

 

So are you saying perhaps because this power injector is from a different phone model it's not backwards compatible with the phone I bought? That I need a specific power injector?

Message 3 of 9
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Polycom Employee & Community Manager

Re: Question About PoE Adapter

Hello,

I can only advise you to use the appropriate correct parts for your phone.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
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Visitor

Re: Question About PoE Adapter

Okay then please let me know what model power injector I need for the phone I have, and where I can purchase that.

Message 5 of 9
Polycom Employee & Community Manager

Re: Question About PoE Adapter

Hello,

You need an SSIP4000 power adaptor as a replacement for you SSIP 4000.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Highlighted
Visitor

Re: Question About PoE Adapter

Steffen,

 

I truly hope Polycom isn't paying you. Your responses are probably the most useless unhelpful things I've ever read. I totally understand now why you have zero stars next to your name. But luckliy your a moderator, so your can delete this post. Which is fine, I'm happy knowing you read it. With any luck it will inspire you to make change and either A) become more helpful and acutailly assist customers or B) will inspire you to quit this job which you so obviously don't give a crap about.

Message 7 of 9
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Polycom Employee & Community Manager

Re: Question About PoE Adapter

Hello eTitus,

Can we clarify a few things her first.

Please do not abuse or use abusive language against any community members.

In addition I am currently on annual leave and am still attempting to provide answers and solutions within the community via a mobile device.

As this is the official Polycom community I cannot provide advise on purchases from third party's or Internet auction platforms.

You can either work directly with Polycom support or a Polycom reseller to get an repair price for your damaged module.

The replacement part number completely depends on the part of the world you are in and the part number of your SSIP 4000.

If you are interested in an individuals statistics please click on the individuals name as we do not present this next to their name.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
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Polycom Employee & Community Manager

Re: Question About PoE Adapter

Hello all,

 

in order to clarify this post now that I have access to the relevant data.

 

The correct module is:

 

Universal AC Power Kit for SoundStation IP 3000 and SoundStation IP 4000. Includes 100-240VAC/0.5A 19VDC/1A power supply, 2.1m/7ft Cat5 Ethernet cable and a Power Insertion Module (PIM) with 7.6m/25ft Cat5 cable. DOES NOT INCLUDE AC POWER CORD. 2200-06686-001

 

This will work with the SSIP3000 (end of sale/end of support) and the SSIP4000(end of sale).

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9